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FAQ's

What if my mechanical clock will not operate?
This trouble shooting is detailed in the clock instructions that you should have received with your clock. Instructions, which may include illustrations, are also available by downloading from the Howard Miller site www.howardmiller.com for their clocks or by contacting Timepieces Australia for copies of the Kieninger instructions.

  1. Ensure that all of the packing material has been removed.
  2. If the clock is a pendulum type, ensure that the spring clip or rubber band has been removed from the back of the movement.
  3. Try re-starting your clock. For pendulum clocks, it is important to give the pendulum a full swing.
  4. Is the pendulum hitting the weights? If so, check the stability and level of the clock.
  5. Do the hands operate without interference? Do not let the hour hand hit the second hand. If the second hand is rubbing the dial, pull it out slightly. If the hour hand is rubbing against the back of the minute hand, the hour hand should be pushed closer to the dial.
  6. Did you check the suspension spring? If it is not hanging straight down, loosen the thumbscrew and straighten the suspension spring. Retighten the thumbscrew.
  7. Ensure that the verge pin is properly located in the slots of the pendulum guide.
  8. For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
  9. Ensure that the clock is wound or the weights are up.
  10. If your clock has a moving moon, ensure that the moon is not caught on the click spring. Reference the instructions for further details and illustrations.
  11. If your clock is a cable driven clock and was previously run or the white Styrofoam blocks were removed from the cable pulleys, it is possible that the cables were wound up without weights left on the pulley. As a result, the cable(s) have overlapped on the drum(s). Check each cable on each drum to see if it is overlapped. If so, attempt to correct the cables so that they are not overlapped. If you cannot correct the cable, contact the authorised retailer where you purchased the clock. Correcting this problem is not covered under warranty.


What if my mechanical clock does not strike the correct hour?
This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.

If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand counter-clockwise – as explained in the instructions. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. After a few hours, the movement’s self-adjusting feature will synchronize the hands with the correct chime and strike.


What if my mechanical clock will not chime or strike?
This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.

  1. Make sure that the strike on/off lever in not in the “strike off” position or halfway between positions.
  2. Make sure that the movement is not in the “night off” position.
  3. Make sure that all the packing material is removed from the movement area. You should be able to carefully pull each hammer back away from the rod approximately 2.5cm.
  4. Check the hammer adjustment to be sure that the hammers are properly aligned with the gong rods.
  5. For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
  6. If your clock is a cable driven clock and was previously run, it is possible that the cables were not wound up with the weights left on the pulley. When this happens, the cables overlap on the drum. Check the cables on the drums to see if they are overlapped. If so, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.


What if my mechanical weight driven chimes / hour strikes seem exceptionally very fast or slow?

Be certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.


What if my clock chimes a few minutes before or after the hour?
This trouble shooting is detailed in the clock instructions that you should have received with your clock and are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.

Reference the illustrated details contained in the instructions on how to perform this step.


What if my mechanical clock is in the “night off” position and it is silent during the day instead of the night?
Rotate the minute hand counterclockwise twelve hours. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.


What if my clock chimes have the incorrect tone?
This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.

DO NOT ADJUST THE CHIME HAMMER, unless the chime tone is incorrect. The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off center. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment.

Chime hammer arms are made of brass and can be bent safely. This is accomplished by bending the hammer arms slightly in the middle so that the hammers rest approximately 4mm from the chime rod. DO NOT bend the chime rod. Strike volume cannot be adjusted.


Can I increase or decrease the chime volume in my mechanical clock?
No. Volume is not adjustable.


What if a chime rod is broken?
Contact Timepieces Australia for a replacement rod.


What if my clock will not keep proper time – it is fast or slow?
This trouble shooting is detailed in the clock instructions that you should have received with your clock and are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.


What if my mechanical clock operated fine for several years but now is slow or stopping?
It is likely that your clock movement needs maintenance. Contact a qualified clockmaker in your area either by calling Timepieces Australia to arrange a White Gloves service or contacting the Watch and Clock Association of Australia at www.wca.org.au . Cleaning and oiling are not covered under warranty.


What if my pendulum hangs crooked?
Pendulums can get twisted in shipping or by handling. Timepieces Australia suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.


What if my pendulum hits the weights?
The clock may not be level. Level the clock.

Pendulums can get twisted in shipping or by handling. Timepieces Australia suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.


What if the hands are bent?
The clock hands are easily bent. Carefully bend them back to the correct position.


How do I reset the time for daylight savings?
When setting the clock back one hour, rotate the minute hand counterclockwise one-hour. When setting the clock ahead one hour, rotate the minute hand clockwise one-hour. When moving the hands forward, it is important to allow the clock to chime every quarter hour (1/4, ½, ¾, 1) before advancing the hands to the next quarter hour position. . DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.


How do I wind my clock?
This step is detailed in the clock instructions that you should have received with your clock and are also available at www.howardmiller.com for their clocks or by contacting Timepieces Australia for Kieninger clocks.

Floor Clocks – Cables with Pulleys – Weights that are suspended by cables with pulleys should be raised by using the crank provided. DO NOT lift the weights by hand while cranking. Insert the crank into the holes located in the dial face. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Floor Clocks – Chains – Pull straight down on the chains. DO NOT lift up on the weights as this could cause the weight to come unhooked from the chain. Pull down on the loose end of the chain until the weight is approximately 2 inches from the bottom of the wood movement mounting board. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

Wall and Mantel Clocks – Insert the winding key into the holes located in the dial face. Depending upon the model of your clock, there can be 1, 2, or 3 winding keyholes. Turn the key clockwise until the spring becomes tight and will not turn further. For clocks with hanging weights, raise the weights using the crank. DO NOT lift the weights by hand while cranking. Wind your clock once a week. It does not matter in what order the clock weights wound. All springs must be fully wound.


What if the weights do not drop at the same rate?
When the automatic night-time shut-off feature is selected, and on some models when “silent” is selected, the center weight will drop at a faster rate than the other weights.


What if the top of my dial is tilted back and the hammers are not properly aligned with the chime rods?
This is often an indication that the clock has been dropped on its back during freight from the factory to you. Often, this type of “concealed damage” is not visible from the outside of the carton. Inspect for other possible damage. You must inspect the clock and advise the retailer where you purchased the clock (or in the case of direct sales - Timepieces Australia) within 48 hours of delivery if there is any problem with your clock. Failure to notify the original consignor within 48 hours may waive your rights to a damage claim. It is possible that significant damage did not occur and components only shifted as a result of being dropped. In most cases, this problem can be easily corrected by the retailers service support or Timepieces Australia.


Where are the key, crank, and weights located in the floor clock carton?
The key, crank, and weights are all packed in a white styrofoam carton under the clock.


How should I prepare my floor clock to be moved?
Care should be taken whenever you move your clock to ensure that all accessory parts such as pendulum, weights, etc. are removed and packed properly to prevent damage. We recommend you retain and use all original packaging materials to move your clock. Use cotton gloves or a soft cloth when handling the pendulum or weights.

  1. For clocks with a cable driven movement, wind the weights all the way up. For clocks with chains, use a long wire or string and put it through the chain links just below the chain sprocket. When done properly, the wire or string should go through six chain links. Secure the wire or string to prevent the chains from coming loose from the sprocket.
  2. Carefully stop the pendulum from swinging.
  3. Remove the weights. NEVER wind the clock without the weights installed. For clocks with chains, secure the chains so that they do not damage the finish.
  4. Remove the pendulum
  5. For tubular movements, remove the tubes
  6. Keep the clock in an upright position while carefully moving it to its new location.
  7. Set the clock up per the original set-up instructions. Ensure that the pulleys are properly located on the cables and the chains are properly located on the sprockets.


What is meant by “triple chime”?
Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington.


What is the function of the moon dial?
When properly set as detailed in the instructions, the moon dial tracks the lunar month and the cycle of the full moon.


What should I expect when my floor clock is professionally set-up?
When arrangements have been made with an authorised retailer, or Timepieces Australia White Gloves Clock Service professionally set-up your clock, the following should be expected. Professional set-up is an additional expense. The set-up technician is expected to:

  1. Treat your home the same way they would treat their own.
  2. Be knowledgeable and courteous.
  3. Completely set-up the clock following the set-up instructions in the order in which they are detailed in the instructions manual.
  4. Ensure that the clock is level and stable.
  5. Ensure that the clock runs continuously for a minimum of 10-minutes.
  6. Ensure that the clock strikes the correct hour.
  7. Ensure that the chime is correct and the hammers are properly positioned.
  8. Ensure that the pendulum swings properly.
  9. Ensure that the moon dial is properly set.
  10. Ensure that you have all the parts.
  11. Review the instruction manual with you.


What if my quartz dual chime movement will not operate properly?
Before going further, follow the two instructions below.

  1. First, ensure that you are using brand new alkaline batteries.
  2. Batteries made by various manufacturers may present some difficulty in working properly in the movement. A poor electrical connection can cause inferior performance. Ensure that the positive battery contacts are positioned over the nub on the end of the battery.

    The problem area is typically the negative end of the battery. Ensure that the negative battery contacts are positioned completely on the metal contact area of the battery. As necessary, bend the battery contacts out to ensure that they are not making contact with the battery casing. If necessary to ensure a proper contact on the negative end of the battery, take a 25 mm by 25 mm piece of aluminum foil and fold it over tightly to the size of 6mm by 6mm and place it between the battery contact and the battery.

Other issues and remedies.

Pendulum will not swing: To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation.

Chime volume is off or lower during the day and louder at other times: The night-time volume reduction or shut-off is not properly set. Reset the night-time shut-off.

Chime volume is always low: Attempt to increase volume using the volume control knob. If this does not solve the problem, replace the batteries.

Chime is off – will not chime: Ensure that the chime is not in the “OFF” position. If this does not solve the problem, replace the batteries.

The clock chimes several minutes before the hour when the hands are moved manually: This is normal. The clock will chime on the hour under normal operation.


How do radio controlled clocks work?
At present Radio controlled clock systems are not available in Australia from Timepieces Australia.


What if my radio controlled clock does not operate?
At present Radio controlled clock systems are not available in Australia from Timepieces Australia.

How often should my mechanical clock movement be oiled and cleaned?
It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Timepieces Australia does not recommend that you service your clock yourself. Contact an authorized Timepieces Australia Service Center as found at this internet site. Cleaning and oiling are not covered under warranty.


Who should I contact to have my clock cleaned and oiled?
Contact your authorised Timepieces Australia retail outlet, Timepieces Australia or the Watch and Clock Association of Australia at www.wca.org.au to locate your closest qualified clock service professional. Cleaning and oiling are not covered under warranty.


How do you recommend that I clean and maintain my clock?

  1. Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product.
  2. Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth – do not spray or apply directly to the glass.
  3. It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Timepieces Australia does not recommend that you service your clock movement yourself. There are several reasons for this the main one being that many common oils would not be suitable for clock movements. Contact your authorised Timepieces Australia retail Service Center. Cleaning and oiling are not covered under warranty.

What if my clock is out of warranty and needs service?
Contact your authorised Timepieces Australia retail outlet, Timepieces Australia or the Watch and Clock Association of Australia at www.wca.org.au to locate your closest qualified clock service professional.


Where are the shelf clips and key located on my collectors cabinet?
The shelf clips and key are either packed inside the case or they are in a plastic bag taped to the back of the cabinet.


How do I align the front door of my collectors cabinet?
Collectors Cabinets with a front door (opens from the front as you view the cabinet) may need some adjustment to properly align the door in relation to the cabinet frame. Use this guide only after you have carefully read and completed the instructions for Collectors Cabinet.

ADJUST: If the collectors cabinet does not sit firmly upon each leveler, adjust the levelers to stabilize your collectors cabinet.

LEVEL: It is important that the collectors cabinet be level prior to final adjustment. (See the Instructions for Collectors Cabinet regarding how to level the cabinet.)

FINAL ADJUSTMENT: Collectors cabinet final adjustment should be expected, but, may not be required for all collectors cabinets. Final adjustment is needed if the door rubs (when opening or closing the door) or appears to not hang properly in relation to the case. The following adjustment procedures assume a single, right hinge door, collectors cabinet. (Right and left are determined as you face the front of the collectors cabinet.) These adjustments should be performed with a minimum of two (2) persons.

  1. Release the pressure (never tip the collectors cabinet) on the front of the collectors cabinet and screw the right front leveler out (down) approximately 1 full turn¬do not adjust the left front leveler at this time.
  2. Allow the collectors cabinet to sit back on the leveler.
  3. Continue to adjust the right-front leveler out (down) until such time that the left-front leveler does not fit snugly on the floor. This will likely be no more than a few turns out (down).
  4. Adjust the two rear levelers and then the left-front out (down) until such that the collectors cabinet is sitting in a stable position. (Do NOT release the pressure on levelers to accomplish this. Let the collectors cabinet sit on the floor while adjusting.)
  5. Make further adjustments to ensure the collectors cabinet is not leaning forward.
  6. Once the proper final adjustment has been established, it will likely require repeating if the collectors cabinet is relocated.


How do I purchase additional shelves for my collectors cabinet?
Additional shelves are available for a reasonable charge. Contact your local Timepieces Australia retailer. Have your model number, serial number so that the correct shelves are provided.


What if the door on my collectors cabinet rubs at the bottom?
Since the door has a wood frame with very heavy glass, it is possible that the door may rub although the case may be square as measured using a carpenter level. If the door rubs, it is necessary to adjust the floor levelers at the bottom of the cabinet.

  • First, remove the collectibles from the cabinet.
  • Release the pressure from the front of the cabinet and screw the right-front leveler out approximately one full turn. Do not adjust the left front leveler at this time.
  • Allow the cabinet to settle into the foundation.
  • Continue to adjust the right-front leveler out to the point where the left-front leveler does not fit snug on the floor.
  • Allow the cabinet to settle into the foundation and adjust the two rear levelers and then the left-front out such that the cabinet does not wobble. On a soft foundation, settling of the cabinet into the foundation will provide a snug fit of all levelers over time.
  • Make further find adjustments to ensure that the cabinet is not leaning forward or wobbling.
  • Recheck the shelf clips and shelf location on all clips. As desired, place collectibles into the cabinet.
  • Allow the cabinet to set a minimum of two weeks before further fine adjustments. As necessary after two weeks, repeat the steps above.


How do you recommend that I clean and maintain my collectors cabinet?

  1. Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or past wax. Apply the polish to a soft cloth – do not spray or apply directly to the case. Do not use a silicone-based product.
  2. Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth – do not spray or apply directly to the glass.


What if I need a part?

  1. If your purchase is new, is missing a part, and was not in the original carton, contact the Timepieces Australia retailer where you purchased the item. This will be the quickest and easiest way to obtain parts that they likely have, but failed to provide.
  2. If your clock is new, is missing a part, and was in the original carton, carefully check the packing material. Howard Miller take great care to include all parts with every item. If your are confident that the item is missing, contact your authorised retailer (or in the case of direct sales-Timepieces Australia) and detail the part that you need. Have your model number, serial number, and sales receipt available before you place the call.
  3. If your clock is not new or if a part is damaged and parts are required, contact Timepieces Australia Customer Service and detail the part that you need. Have your model number and serial number, available before you place the call or send details via email.


Where is the closest Timepieces Australia retailer in my area?

Simply email Timepieces Australia with your question via ‘Contact Us’. We will make every attempt to respond to your question within 1 – 3 business days. Please be certain to enter your complete email address correctly so that we can respond.


How can I get answers to other questions?
Simply ‘Contact Us’ and we will make every attempt to respond to your question within 1 – 3 business days. Please be certain to enter your complete email address correctly so that we can respond.

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